Privacy Policy

Introduction

Commercial Laundry Equipment Company ("CLEC," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a quote or contact us through forms on our website
• Schedule service or installation appointments
• Purchase equipment or parts from us
• Subscribe to our communications
• Communicate with us via phone, email, or in person

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business name and address
• Equipment specifications and service history
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

We collect this information through cookies and similar tracking technologies to improve our website functionality and user experience.

How We Use Your Information

We use the information we collect to:

• Provide equipment sales, service, parts, and installation services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Schedule service appointments and installations
• Send service reminders and maintenance notifications
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, website hosting, analytics)
• Equipment Manufacturers: When necessary for warranty claims, technical support, or equipment registration
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or transfer of company assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and equipment history may be retained to support ongoing customer relationships and warranty obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites (such as equipment manufacturer sites). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.